FAQ

FAQs

About Our Products

1. Are your products organic and natural?
Aye, most of our ingredients are organic and natural! We avoid toxic chemicals and artificial flavourings in all our products because real food should be just that—real.

2. Where do you source your ingredients?
We carefully select ingredients we trust and love to work with. Quality is key, so we always go for the best, choosing the most natural and organic options whenever possible.

3. What makes your highland cacao different from other chocolate bars?
Our highland cacao bars are made with simple, natural ingredients—no processed sugars, emulsifiers, or additives. 

4. Do you use any artificial additives, preservatives, or toxins?
Nope! We only use real, wholesome ingredients—free from anything artificial, toxic, or unnecessary.

Sustainability & Values

5. Are your products made in Scotland?
Aye! While some of our ingredients come from further afield, everything we make is cooked, blended, or handcrafted right here in Scotland.

6. How do you ensure your products are eco-friendly?
We’re always looking for ways to make our products as kind to the planet as they are to your body. That means using real ingredients, glass jars, and brown paper bags for the most sustainable and eco-friendly packaging possible.

7. Do you use sustainable packaging?
We do, and we’re always improving! Sustainability is at the heart of what we do, so we make sure our packaging and production processes are as eco-friendly as possible.

8. What steps are you taking to reduce your environmental impact?
We’re mindful of how our products, packaging, and shipping affect the environment. That’s why we’ve made sustainable choices from the start and will continue to improve as we grow.

Usage & Storage

9. What’s the best way to store your highland cacao bars?
 Our highland cacao bars are best stored in a cool, dark place in the packaging provided.

10. Are your products suitable for specific diets (e.g. keto, paleo, gluten-free, vegan)?While our chocolate bars are crafted with care and quality ingredients, they might not align perfectly with the strict guidelines of these specific diets. We always recommend that you take a wee moment to check the ingredients listed on each bar to ensure they fit your personal dietary needs.

Health & Safety

11. Are your products suitable for people with allergies?
Our highland cacao (especially the fruit & nut variety) contain peanuts and may have traces of other nuts. If you have any concerns, check the ingredients or reach out to us directly.

Orders, Support & Getting Involved

12. How can I support your small business?
We love building a community of like-minded folk who care about health and wellness as much as we do! Sharing our page, telling your pals, and gifting our products to others makes a bigger impact than you’d think.

13. Do you offer gift bundles or custom orders?
 We’ll be doing bundles and collections at different times of the year, so keep an eye out! In the meantime, feel free to mix and match our highland cacao as much as you like in your basket.

14. How can I contact you if I have more questions?
 You can reach us by email at tartanrootstr@gmail.com or through our social media: 📷 Instagram: @tartanrootsinsta