FAQ
FAQs
About Our Products
1. Are your products organic and natural?
Aye, most of our ingredients are organic and natural! We avoid toxic chemicals and artificial flavourings in all our products because real food and skincare should be just that—real.
2. Where do you source your ingredients?
We carefully select ingredients we trust and love to work with. Quality is key, so we always go for the best, choosing the most natural and organic options whenever possible.
3. What makes your cacao bars and herbal teas different from others?
Our cacao bars are made with simple, natural ingredients—no processed sugars, emulsifiers, or additives. As for our herbal teas, each blend is handcrafted, completely unique, and never sold in plastic teabags. Just pure goodness in every cup!
4. What is tallow moisturiser, and why should I use it?
Beef tallow is one of the oldest skincare products in the world. It’s simply rendered beef fat, making it a natural, toxin-free moisturiser that nourishes the skin without soaking in any harmful chemicals. If it was good enough for our ancestors, it’s good enough for us!
5. Do you use any artificial additives, preservatives, or toxins?
Nope! We only use real, wholesome ingredients—free from anything artificial, toxic, or unnecessary.
Sustainability & Values
6. Are your products made in Scotland?
Aye! While some of our ingredients come from further afield, everything we make is cooked, blended, or handcrafted right here in Scotland.
7. How do you ensure your products are eco-friendly?
We’re always looking for ways to make our products as kind to the planet as they are to your body. That means using real ingredients, glass jars, and brown paper bags for the most sustainable and eco-friendly packaging possible.
8. Do you use sustainable packaging?
We do, and we’re always improving! Sustainability is at the heart of what we do, so we make sure our packaging and production processes are as eco-friendly as possible.
9. What steps are you taking to reduce your environmental impact?
We’re mindful of how our products, packaging, and shipping affect the environment. That’s why we’ve made sustainable choices from the start and will continue to improve as we grow.
Usage & Storage
10. How do I use your grass-fed tallow moisturiser?
Simple—scoop a wee bit onto your fingers and rub it into the desired area. It’s safe to use on any part of the body where you’d typically apply a moisturiser.
11. What’s the best way to store your raw cacao bars and herbal teas?
Our teas are best stored in a cool, dark place in the packaging provided or in a jar. As for our cacao bars, we recommend keeping them in the fridge for freshness and firmness, but they’ll do just fine at room temperature too!
12. Are your products suitable for specific diets (e.g. keto, paleo, gluten-free, vegan)?
Most of our products are vegan, paleo, gluten-free, and keto-friendly. That said, always check the ingredients for peace of mind, as recipes may change from time to time.
Health & Safety
13. Are your products suitable for people with allergies?
Our tallow moisturiser and teas are suitable for most people with allergies. However, our cacao bars (especially the fruit & nut variety) contain peanuts and may have traces of other nuts. If you have any concerns, check the ingredients or reach out to us directly.
14. Is your tallow moisturiser safe for sensitive skin?
Aye, it’s fantastic for sensitive skin and even helps with serious skin conditions. Paired with good nutrition, tallow can help heal and deeply nourish your skin.
15. Are your herbal teas safe for pregnant or breastfeeding women?
Absolutely! Our herbal teas are safe to enjoy before, during, and after pregnancy.
Orders, Support & Getting Involved
16. How can I support your small business?
We love building a community of like-minded folk who care about health and wellness as much as we do! Sharing our page, telling your pals, and gifting our products to others makes a bigger impact than you’d think.
17. Do you offer gift bundles or custom orders?
We’ll be doing bundles and collections at different times of the year, so keep an eye out! In the meantime, feel free to mix and match as much as you like in your basket.
18. How can I contact you if I have more questions?
You can reach us by email at tartanrootstr@gmail.com or through our social media: 📷 Instagram: @tartanrootsinsta